Category: Troubleshooting

My tracking code isn’t working

Posted on Categories Troubleshooting

A common cause of this issue is when a Bunting user has multiple websites, and has copy/pasted tracking codes between websites. Each website set up on Bunting has a unique tracking code especially for that site. Therefore, if you set up more than one website on Bunting then don’t copy across the tracking code from your other sites. … Continue reading…

How can test my Bunting installation?

To test your Bunting installation on any page, simply get your website URL and append the following value: #bunting_installation_mode=yes For example: http://www.your-website.com/page.html#bunting_installation_mode=yes An information popup will appear, containing all the data that is being sent from your website to Bunting. Your product pages should contain an indented section with the product ID, whereas your cart and conversion complete pages … Continue reading…

Triggered emails not being sent / arriving in inbox

Posted on Categories Troubleshooting

Are email going into spam folder? How to Diagnose: Check your inbox – are the emails landing in your spam folder? If the inbox is a Gmail account then check the ‘Promotions’ tab as, being promotional, Bunting’s triggered emails often land in here. Explanation: Bunting’s triggered emails (abandoned cart, ‘we miss you’, etc) are promotional … Continue reading…

Orders aren’t being recorded correctly

Posted on Categories Troubleshooting

Is the order code correct? How to Diagnose: Get a copy of the order confirmation (‘thank you’ page) javascript code, as it appears on the website. Look for the value within the following variable $_Bunting.d.uc = “value“; Does this value match that on the installation page script within your Bunting account? Explanation: The value of … Continue reading…

Product recommendations aren’t appearing on web pages

Posted on Categories Troubleshooting

Is an A/B Test underway? How to Diagnose: Find the segment containing the product recommendations, and click the ‘Split Test Experiment’ tab. If a test is underway, then this may be the reason. Also look at the action execution count under ‘Triggered Content’. If above zero then the recommendations are or have been displayed, which … Continue reading…

Most popular / trending product recommendations show inaccurate results

Posted on Categories Troubleshooting

Is order data being collected? How to Diagnose: Within the affected website on Bunting, click ‘Visitor Profiles’. If the tab ‘Converted Visitors’ doesn’t contain any visitors then the conversion tracking script may not have been installed correctly. Explanation: Bunting bases popular product recommendations on the number of times they’ve been ordered over the last day … Continue reading…